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ARTDENTIFIED

Shipping & Delivery

We want every artwork to arrive safely and with as little hassle as possible. Shipping is coordinated by ARTDENTIFIED, with each work sent directly from the artist or, where possible, delivered locally by our team.

How your artwork is shipped

Artworks are shipped directly from the artist. The artist packs the artwork securely, in accordance with ARTDENTIFIED’s packaging guidelines, and provides and pays for all packaging materials. No packaging fee is charged to the buyer.

ARTDENTIFIED arranges the transport: we book the carrier and automatically create the shipping label for each order, so the artist only needs to hand the packed work to the carrier.

Depending on the size and requirements of the work, smaller artworks are shipped through our delivery partners, while larger, fragile or high-value works may be collected directly from the artist by a courier.

For selected orders in Copenhagen and the surrounding area, ARTDENTIFIED may arrange local delivery directly from the artist to the collector.

Insured shipping & damage claims

All shipments arranged through ARTDENTIFIED include transit protection provided by ARTDENTIFIED. If an artwork is damaged or lost during transportation despite being properly packaged and shipped in accordance with our instructions, ARTDENTIFIED will ensure that the artist receives their agreed net payment for the sale, after the ordinary commission and applicable VAT deductions.

To qualify for this protection, artists must securely package their artworks in accordance with our Packaging Guidelines and document the condition, protective materials and finished package with photographs before dispatch.

In the event of damage or loss during transport, ARTDENTIFIED coordinates the claims process directly with the carrier or insurance provider. The artist’s agreed net payment does not depend on the carrier accepting the claim or covering the full amount; ARTDENTIFIED covers any shortfall for an eligible transit loss. This protection is ARTDENTIFIED’s own commitment, not a statement that a separate insurance policy has been purchased for the shipment.

If damage results from inadequate packaging or failure to follow our guidelines or shipping instructions, the artist may be held responsible for the resulting loss. Each case is assessed based on the circumstances and applicable terms. The buyer’s statutory consumer rights are not affected.

Delivery times

Estimated delivery is 2 to 5 business days within Denmark, 3 to 8 business days within the EU, and 5 to 15 business days for other EEA destinations.

Delivery times may vary depending on the artwork, artist location, destination and specific shipping requirements.

Shipping costs

Shipping costs are calculated at checkout based on the size and weight of the packed artwork, as well as the artist’s location and delivery address.

The full shipping cost, including VAT where applicable, is always shown before you complete your purchase. One combined “Insured shipping” price includes transport and a transit protection charge of 1% of the total displayed sale price of the artworks purchased, including fees and VAT. VAT is included in this 1% charge, not added on top. Packaging is provided and paid for by the artist. For oversized, particularly fragile or high-value artworks, a custom shipping quote may be required.

Tracking

Once your artwork has been dispatched, you will receive a shipping confirmation with tracking information where available.

For local deliveries arranged directly by ARTDENTIFIED, we will contact you to coordinate a suitable delivery time.

Where we ship

At launch, ARTDENTIFIED sells and ships to collectors within the EU/EEA.

Unless otherwise agreed for a particular artwork, your order will be delivered no later than 30 days after the order is placed.

Customs & import duties

Orders within the EU customs territory are delivered without customs charges. Orders to EEA countries outside the EU customs territory, including Norway, Iceland and Liechtenstein, may be subject to customs duties, import taxes or handling fees.

Where applicable, these charges are the responsibility of the buyer and are not included in the artwork price or shipping cost.

Returns and delivery costs

If you exercise your 14-day right of withdrawal as a consumer, we refund the artwork amount, the ARTDENTIFIED buyer fee including VAT, and the standard outbound delivery cost you paid.

To ensure that the artwork is returned safely, all return transport must be coordinated through ARTDENTIFIED. We will arrange the appropriate return shipping and provide you with the necessary instructions.

When exercising the right of withdrawal, you are responsible for the direct cost of the return transport arranged by ARTDENTIFIED.

Return transport arranged through ARTDENTIFIED is covered by the same transit protection as the original delivery. If the artwork is damaged or lost in transit despite being packed in accordance with our packaging guidelines and return instructions, you are not held responsible for that damage or loss.

The artwork must be securely packed for return, preferably using the original packaging and protective materials. See Returns & Exchanges for full details.

Damage in transit

If your artwork arrives damaged, please keep the original packaging, photograph both the packaging and the artwork, and contact us as soon as possible, preferably within 7 days of delivery.

ARTDENTIFIED will coordinate the matter with the artist and the relevant shipping or insurance provider and arrange the appropriate next steps.

The request to report transport damage promptly is intended to allow us to document and process the claim efficiently and does not limit your statutory consumer rights.

Packaging Guidelines

At ARTDENTIFIED, we want every artwork to reach its new owner safely and in perfect condition. Proper packaging is essential to protecting artworks throughout the shipping process.

As each artwork is unique, packaging requirements may vary depending on its size, medium, weight and fragility. These guidelines explain how to prepare and securely package your artwork before shipment.

All artists are required to follow these guidelines when shipping artworks sold through ARTDENTIFIED.

Packaging responsibilities

When an artwork is sold, the artist is responsible for sourcing, preparing and paying for all necessary packaging materials.

ARTDENTIFIED arranges the transport, books the carrier and provides the necessary shipping label and instructions. Once the artwork is securely packaged, the artist must prepare it for collection or handover according to the instructions provided.

The artwork must be packed and ready for collection or handover within 3 business days of the shipping label being issued. For works that require a custom crate or specialist transport, a different timeframe can be agreed with ARTDENTIFIED.

All packaging must be suitable for the artwork’s specific characteristics and comply with the requirements of the selected carrier.

General packaging requirements

Every artwork must be securely packaged to withstand normal transportation, handling and sorting. Packages may be exposed to movement, vibration, pressure and impacts during transit.

The following requirements apply to all artworks:

  • Protect the surface: Use appropriate protective materials, such as acid-free archival paper or glassine where suitable. Never place bubble wrap, adhesive tape or other potentially damaging materials directly against sensitive artwork surfaces.
  • Protect corners and edges: Use suitable corner protectors, foam or rigid cardboard to prevent damage to vulnerable areas.
  • Use sufficient cushioning: Add bubble wrap, foam or other shock-absorbing materials, with at least 5 cm of padding on every side, to protect the artwork from impacts.
  • Prevent movement: Ensure the artwork cannot shift inside the package. Fill empty spaces with suitable cushioning materials.
  • Use strong outer packaging: Choose a sturdy, appropriately sized, double-walled cardboard box or a reinforced wooden crate when necessary.
  • Protect against moisture: Ensure the artwork is completely dry before packaging and use suitable moisture protection where required, without trapping moisture against the artwork.
  • Seal securely: Close and reinforce all openings and seams using strong packing tape.
  • Make it reusable: Pack the artwork so the packaging can be opened and reused without being destroyed, allowing the buyer to return the work safely within the 14-day withdrawal period if needed.

Packaging must provide both internal cushioning and rigid external protection. Bubble wrap or other soft wrapping alone is not sufficient.

Packaging different types of artwork

Paintings on canvas or wooden panels

Paintings require protection against surface damage, punctures, pressure and impacts.

  1. Ensure the painting is completely dry and suitable for packaging.
  2. Protect the surface using appropriate archival materials. For textured or delicate surfaces, use a protective structure that prevents any material from touching the paint.
  3. Add protective corners and wrap the artwork in sufficient cushioning material.
  4. Place rigid cardboard or foam-board panels on both the front and back. Ensure the front panel cannot press against the painted surface.
  5. Place the protected artwork inside a sturdy, double-walled cardboard box, with additional cushioning to prevent movement.
  6. Securely seal the package with strong packing tape.

Large, heavy or particularly fragile paintings may require a custom wooden crate.

Works on paper, drawings & prints

Works on paper must be protected against bending, creasing, moisture and surface damage.

  1. Place the artwork in an appropriate archival sleeve or between protective sheets suitable for its medium.
  2. Position the protected artwork between two rigid cardboard or foam-board panels extending beyond its edges.
  3. Secure the protective structure without applying tape directly to the artwork.
  4. Add suitable cushioning and place it inside a strong, flat shipping box.
  5. Fill any empty spaces and seal the package securely.

Original works on paper should generally be shipped flat. Rolling is only appropriate for artworks that can safely withstand it and must be agreed with ARTDENTIFIED at hello@artdentified.com beforehand.

Framed artworks

Framed artworks require additional protection, particularly around the frame’s corners and any glazing.

  1. Ensure the artwork is securely fitted within its frame.
  2. Protect the frame using suitable wrapping and corner protectors.
  3. Add cushioning around the entire frame, paying particular attention to vulnerable edges and corners.
  4. Place rigid protective panels on both sides, ensuring they do not press against the glazing or artwork.
  5. Pack the artwork in a strong shipping box or wooden crate with sufficient internal cushioning.

Framed artworks containing glass or other fragile glazing must be discussed with ARTDENTIFIED at hello@artdentified.com before shipment to confirm appropriate transport arrangements.

Sculptures, ceramics & three-dimensional works

Sculptures and three-dimensional artworks require packaging adapted to their material, structure and weight.

  1. Identify and protect any fragile, protruding or delicate elements.
  2. Wrap the artwork using materials that will not damage its surface.
  3. Use suitable foam supports or other cushioning to protect vulnerable areas.
  4. Secure the artwork inside a strong box or crate so that it cannot move during transport.
  5. Ensure the artwork’s weight is supported by structurally strong areas rather than fragile elements.
  6. Fill empty spaces and securely seal the packaging.

Fragile, heavy or irregularly shaped sculptures may require custom foam inserts, reinforced wooden crates or professional packaging.

Large, fragile & unusual artworks

Certain artworks may require specialist packaging or transportation rather than standard parcel shipping.

If an artwork is particularly large, heavy, fragile, unusually shaped or contains delicate materials, please contact ARTDENTIFIED at hello@artdentified.com before preparing the shipment.

Depending on the artwork, additional protective materials, custom-built wooden crates or specialist art transport may be necessary.

Do not arrange independent shipping or specialist packaging services without prior agreement with ARTDENTIFIED.

Preparing your artwork for shipment

Once the artwork is packaged, it must be ready for the shipping arrangements provided by ARTDENTIFIED.

Package dimensions & weight

Artists must provide accurate measurements of the fully packaged artwork when requested:

  • Height, width and depth (H × W × D) in centimetres.
  • Total package weight in kilograms, including all packaging materials.

Measurements must reflect the completed package rather than the artwork itself, as these details are used to arrange suitable transportation.

Shipping label

ARTDENTIFIED arranges the shipment and provides the shipping label and relevant instructions. If instructed to attach the label, place it securely on a flat, visible surface, ensuring the barcode is clearly readable.

Photographic documentation

Before dispatch, artists must document the artwork and its packaging with clear photographs showing:

  1. The artwork’s condition before packaging.
  2. The internal protective materials and cushioning.
  3. The completed and securely sealed package.

Please keep these photographs for at least 30 days after delivery and provide them to ARTDENTIFIED when requested. This documentation may be necessary if an artwork is damaged during transportation or a shipping claim arises.

Final packaging checklist

Before handing your artwork over to the carrier, please ensure that:

  • The artwork is completely dry, stable and ready for shipping.
  • All surfaces, corners and fragile elements are adequately protected.
  • The artwork cannot move inside its packaging.
  • The outer box or crate is strong, properly sealed and suitable for transportation.
  • The package dimensions and weight are accurate.
  • Photographic documentation has been completed.
  • All shipping labels and instructions provided by ARTDENTIFIED have been followed.

Proper packaging is essential to reducing the risk of damage during transport and is a condition of ARTDENTIFIED’s transit protection. Inadequate packaging may affect the handling of a damage claim.

If damage results from failure to follow these packaging guidelines or shipping instructions, the artist may be held responsible for the resulting loss, assessed case by case. A carrier’s refusal alone does not remove ARTDENTIFIED’s protection for a properly packaged shipment. The buyer’s statutory rights, including their right to a refund, are not affected.

If you are unsure whether your artwork is adequately protected or requires special packaging, please contact ARTDENTIFIED at hello@artdentified.com before shipping.

Our priority is to ensure that every artwork arrives safely and in the condition intended by the artist.

Last updated: October 2026.